Shipping policy

Shipping Policy (Part 1)

Last Updated: July 7, 2026

Welcome to Dealaas. We are committed to providing a reliable, transparent, and efficient shipping experience for every customer across India. This Shipping Policy explains how we process, ship, and deliver your orders, along with your responsibilities and our commitments throughout the delivery process.

By placing an order on Dealaas.com, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

Dealaas currently delivers products across India.

Delivery availability depends on your PIN code and the serviceability of our courier partners. Some remote or restricted locations may require additional delivery time or may not be serviceable.

2. Order Processing

  • Orders are processed within 24–48 business hours after successful order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festivals, major sales, or periods of high demand, processing may take longer than usual.

Every order goes through a verification process before dispatch to ensure accuracy and quality.

3. Quality Check Before Dispatch

Before your order leaves our warehouse, every product undergoes a quality inspection.

Our team checks:

  • Product quality
  • Product condition
  • Correct item selection
  • Packaging quality
  • Accessories (if applicable)

This process helps reduce shipping errors and ensures that you receive your order in good condition.

4. Delivery Time

Our standard delivery time is:

5–10 Business Days

Delivery times may vary depending on:

  • Delivery location
  • Courier partner
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation delays
  • High order volume
  • Government restrictions
  • Other unforeseen circumstances

Delivery dates are estimates and are not guaranteed.

5. Free Shipping

Dealaas proudly offers:

FREE SHIPPING on all eligible orders across India.

Customers do not need to pay any additional shipping charges unless specifically mentioned during checkout.

6. Cash on Delivery (COD)

Cash on Delivery (COD) is available in eligible locations.

Please note:

  • COD availability depends on your PIN code.
  • We reserve the right to disable COD for certain locations or orders if necessary.
  • Customers must pay the full order amount at the time of delivery.

Repeated refusal of COD orders may result in future COD restrictions.

7. Order Confirmation

After placing your order, you will receive an order confirmation through your registered email address or mobile number.

Please review your order details carefully. If you notice any errors, contact us as soon as possible before your order is dispatched.

8. Shipment Confirmation & Tracking

Once your order has been shipped, we will send you:

  • Shipping confirmation
  • Courier partner details
  • Tracking number
  • Estimated delivery information

Tracking details may be shared through:

  • Email
  • WhatsApp

Customers are encouraged to monitor their shipment using the tracking information provided.

9. Delivery Address

Customers are responsible for providing:

  • Correct Full Name
  • Accurate Mobile Number
  • Complete Shipping Address
  • Correct PIN Code
  • Landmark (if applicable)

Incorrect or incomplete address information may result in delivery delays, failed deliveries, or returned shipments. Dealaas is not responsible for delays caused by incorrect information provided by the customer.

10. Address Changes

Shipping address changes can only be requested before the order has been dispatched.

Once the order has been handed over to the courier partner, we may not be able to modify the delivery address.

Shipping Policy (Part 2)

Dealaas

11. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

Generally, 2–3 delivery attempts may be made depending on the courier partner's policy.

Please ensure that someone is available to receive the package at the delivery address.


12. Failed Deliveries

A delivery may be considered failed if:

  • The customer is unavailable repeatedly.

  • The phone number is unreachable.

  • The address is incorrect or incomplete.

  • The customer refuses the order without a valid reason.

  • The delivery location is inaccessible.

In such cases, the shipment may be returned to us.


13. Re-Delivery Requests

If an order is returned due to failed delivery attempts, customers may request re-delivery.

Additional charges may apply depending on the courier partner and delivery location.


14. Delivery Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Floods, storms, or natural disasters

  • Public holidays

  • Transport disruptions

  • Courier operational issues

  • Government restrictions

  • High order volume

  • Remote-area servicing

Dealaas is not liable for delays caused by factors beyond our reasonable control.


15. Lost Shipments Investigation

If a shipment appears lost, we will first conduct an investigation with the courier partner.

The investigation may include:

  • Tracking verification

  • Courier confirmation

  • Delivery scan review

  • Route verification

  • Customer confirmation

Investigation timelines may vary depending on the courier partner.


16. Courier Responsibility

If the investigation confirms that the shipment was lost due to a courier partner's error or negligence, an appropriate resolution will be provided according to our policies.


17. Accidents & Unavoidable Events

If a shipment is lost or damaged due to unavoidable events such as:

  • Road accidents

  • Natural disasters

  • Vehicle damage

  • Floods

  • Fires

  • Other force majeure events

Dealaas may provide a replacement product where applicable, subject to verification and product availability.


18. Damaged Shipments

Please inspect your package immediately upon delivery.

If the product is:

  • Broken

  • Damaged

  • Defective

  • Incorrect

Contact us within 3 days (72 hours) with clear photos or videos.

Requests made after the reporting period may not be accepted.


19. Replacement Process

For eligible damaged or defective products:

  • Our team will review the evidence.

  • Additional information may be requested.

  • A replacement or refund may be approved according to our Refund Policy.


20. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.

  • Being available during delivery.

  • Checking the package upon receipt.

  • Reporting issues within the specified timeframe.

  • Cooperating during courier investigations if required. 

    Shipping Policy (Part 3)

    21. Remote & Non-Serviceable Areas

    While Dealaas delivers to most locations across India, some remote or non-serviceable areas may experience longer delivery times or may not be eligible for delivery.

    If your location is not serviceable, we will notify you and, if applicable, issue a full refund for any prepaid order.

    22. Incorrect or Incomplete Address

    Customers are responsible for providing a complete and accurate shipping address.

    If an order cannot be delivered because of:

    • Incorrect address
    • Wrong PIN code
    • Incorrect mobile number
    • Missing landmark
    • Incomplete delivery information

    Dealaas will not be responsible for any resulting delay or failed delivery.

    23. Refused Deliveries

    If a customer refuses to accept an order without a valid reason:

    • The order may be returned to our warehouse.
    • Future Cash on Delivery (COD) orders may be restricted or cancelled.
    • Dealaas reserves the right to refuse service for repeated order refusals.

    24. Customer Availability

    Please ensure that someone is available to receive the package at the delivery address.

    If no one is available after multiple delivery attempts, the shipment may be returned to us.

    25. Force Majeure

    Dealaas shall not be held responsible for delays or non-delivery caused by events beyond our reasonable control, including but not limited to:

    • Floods
    • Earthquakes
    • Fires
    • Storms
    • Pandemics
    • Government restrictions
    • Strikes
    • Transportation disruptions
    • Internet or communication failures
    • Any other unforeseen events

    In such situations, delivery timelines may be extended until normal operations resume.

    26. Shipping Policy Updates

    We reserve the right to update or modify this Shipping Policy at any time without prior notice.

    Any changes will become effective immediately after they are published on Dealaas.com.

    Customers are encouraged to review this page periodically.

    27. Customer Agreement

    By placing an order with Dealaas, you acknowledge and agree that:

    • You have read this Shipping Policy.
    • You understand the estimated delivery timelines.
    • You accept the terms regarding shipping, delivery, courier investigations, refunds, and replacements.
    • You agree to cooperate with Dealaas if additional information is required to complete your delivery.

    28. Limitation of Liability

    To the maximum extent permitted by applicable law, Dealaas shall not be liable for indirect, incidental, or consequential losses arising from shipping delays or delivery interruptions caused by circumstances beyond our reasonable control.

    Nothing in this section limits any rights you may have under applicable consumer protection laws.

    29. Contact Us

    If you have any questions regarding shipping, delivery, or order tracking, please contact us:

    Dealaas

    Website: Dealaas.com

    Email: help999333666@gmail.com

    Customer Support (Call & WhatsApp): +91 9364879147

    Business Location: Gaya, Bihar – 823004, India